Terms of Service

Last updated: [DATE]

Welcome to PIKUP France (“we”, “us”, “our”).

These Terms of Service (“Terms”) govern your access to and use of our website, mobile services, and the purchase and activation of eSIMs (the “Services”).

By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our Services.

1. Eligibility

You must:

Be at least 18 years old
Have the legal capacity to enter into a binding agreement
Provide accurate and complete information

Using our Services for illegal or fraudulent activities is strictly prohibited.

2. Description of Services

We provide digital telecommunications services, including:

The sale of eSIM data plans
Delivery of eSIM activation information (QR code or manual activation code)
Access to support and account management tools

We are not a mobile network operator.

The connectivity is provided through third-party telecom partners.

3. Ordering and Delivery

3.1 Purchasing a Plan

You can purchase eSIM plans directly from our website.

Prices, inclusions, and validity periods are shown on each product page.

3.2 Delivery of eSIM

Upon successful payment, you will receive:

A QR code
Installation instructions
Activation details

Delivery is instant via email or website dashboard.

3.3 Device Compatibility

You are responsible for confirming that your device supports eSIM.

A non-compatible device is not covered by refunds.

4. Activation and Usage

eSIM activation may require internet access.
Data plans start their validity either at activation or as stated in the product description.
Data speeds may vary depending on network conditions.
We are not responsible for network interruptions caused by third-party telecom operators.

5. Refund Policy

Because eSIMs are digital products and become non-returnable once delivered, refunds are only provided in the following cases:

Refunds ARE accepted if:

The eSIM cannot be installed due to a technical issue caused by us
The QR code or activation code was never delivered
The plan fails to activate and our support team confirms the issue

Refunds are NOT accepted if:

Your device is not eSIM-compatible
You purchased the wrong destination or plan
You changed your travel plans
The eSIM was already scanned, installed, activated, or partially used
Poor network quality controlled by third-party operators

All refund requests must be submitted within 7 days of purchase.

6. User Responsibilities

You agree not to:

Misuse or resell the eSIM without authorization
Attempt to access or modify our systems
Engage in fraudulent activities
Violate telecom regulations in any country

You are responsible for:

Verifying your device compatibility
Providing correct information
Keeping your account credentials secure

7. Intellectual Property

All content, logos, graphics, and website material are the exclusive property of PIKUP France or its partners.

You may not copy, distribute, or reproduce any part of the Services without written permission.

8. Third-Party Services

Certain features rely on external partners such as:

Telecom network providers
Payment gateways
Verification services
Hosting providers

We are not responsible for delays or failures caused by third-party providers.

9. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages.
We are not responsible for losses due to network outages, roaming restrictions, or user error.
Our total liability shall not exceed the amount paid for the Service purchased.

Your use of the Services is at your own risk.

10. Indemnification

You agree to indemnify and hold harmless PIKUP France from any claims, damages, losses, or liabilities arising from:

Misuse of the Services
Violation of these Terms
Breach of any laws

11. Account Termination

We reserve the right to:

Suspend or terminate your account
Deny access to the Services

…if we detect misuse, fraud, or violations of these Terms.

12. Changes to These Terms

We may update these Terms at any time.

When we do, the “Last updated” date will be revised.

Continued use of the Services indicates acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of PIKUP France, without regard to conflict-of-law principles.

Any disputes shall be resolved by the appropriate courts of [YOUR JURISDICTION].

14. Contact Information

For questions about these Terms, please contact us:

Email: info@freaesim.com

Company Name: PIKUP France

Address: 60 Rue Francois 1er - 75008 Paris