Last updated: 08/12/2025
This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website, purchase an eSIM, or use any of our related services (the “Services”).
By accessing or using our Services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information You Provide
When you use our Services, we may collect the following information:
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Name and surname
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Email address
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Billing address
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Payment information (processed securely by third-party providers)
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Device information necessary for eSIM activation
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Customer support communications
1.2 Information Collected Automatically
When you browse our website, we automatically collect:
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IP address
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Browser type and version
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Device type and operating system
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Pages viewed and navigation patterns
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Cookies and similar tracking technologies
1.3 eSIM-Related Information
To provide eSIM services, we may collect:
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Device EID and IMEI (when required)
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Network usage statistics (data consumption, activation date, expiration date)
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Country of usage
2. How We Use Your Information
We use the information we collect for the following purposes:
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To process your purchases and provide eSIM activation
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To deliver customer support and respond to your requests
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To improve our website, Services, and user experience
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To send important notifications about your order or account
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To prevent fraud and ensure platform security
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To comply with legal and regulatory obligations
We DO NOT sell your data to third parties.
3. Legal Basis for Processing (GDPR)
If you reside in the EU/EEA, we process your data under the following legal bases:
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Contract performance: To deliver the Services you purchase
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Legitimate interest: To improve our Services and ensure security
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Consent: For optional marketing communications or cookies
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Legal obligation: When required for compliance or tax regulations
4. How We Share Your Information
We may share your information with:
4.1 Service Providers
Including:
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Payment processors
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eSIM network operators
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Customer support tools
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Hosting and security providers
These partners receive only the data strictly necessary to perform their services.
4.2 Legal Authorities
We may disclose your data if required by:
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Law
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Government requests
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Court orders
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Fraud or security investigations
5. Cookies and Tracking Technologies
We use cookies to:
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Improve website performance
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Provide personalization
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Analyze traffic and usage
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Support advertising and analytics
You can manage cookies through your browser settings.
6. Data Retention
We retain personal information only for as long as necessary to:
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Provide the Services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
Data related to eSIM usage may be stored longer when required by telecom regulations.
7. International Data Transfers
Your personal information may be transferred to servers located outside your country.
We ensure adequate protection through:
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Standard Contractual Clauses (SCC)
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GDPR-compliant safeguards
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Secure encrypted storage
8. Data Security
We implement advanced security measures to protect your data, including:
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Encryption (in transit and at rest)
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Secure payment gateways
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Access controls
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Regular security audits
No method of transmission over the internet is 100% secure, but we take all reasonable measures to safeguard your information.
9. Your Rights (GDPR & CCPA)
Depending on your region, you may have the right to:
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Access personal data we hold
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Correct or update your data
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Delete your data (“Right to be forgotten”)
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Withdraw consent
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Request data portability
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Object to processing
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Opt out of marketing communications
To exercise your rights, contact us at: info@freaesim.com
10. Children’s Privacy
Our Services are not intended for individuals under the age of 16.
We do not knowingly collect data from children. If you believe a minor has provided personal information, please contact us.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The “Last updated” date indicates the latest revision.
Continued use of the Services after changes constitutes acceptance of the updated Policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at:
Email: info@freaesim.com
Company Name: PIKUP France
Address: 60 Rue Fracois 1er - 75008 Paris