Refund Policy

Last updated: 08/12/2025

Thank you for purchasing your eSIM from PIKUP France.

Because eSIMs are digital products that are delivered instantly and become non-returnable once activated or scanned, our refund rules differ from traditional physical products.

Please read this policy carefully before completing your purchase.

1. Refund Eligibility

Refunds may be issued only in the following cases:

1.1 eSIM Not Delivered

If you did not receive your eSIM QR code, activation code, or installation instructions after a successful payment, we will issue a full refund.

1.2 Technical Issue Caused by Us

If your eSIM cannot be installed or activated due to a confirmed technical issue on our side, and our support team is unable to resolve the problem, you are eligible for a refund.

1.3 Activation Failure

If the eSIM fails to activate despite following all official instructions, and the issue is verified by our support team and the network provider, we will provide a refund.

2. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

2.1 Wrong Device Compatibility

If your device does not support eSIM technology.

You are responsible for verifying compatibility before purchasing.

2.2 Wrong Plan or Country Purchased

If you accidentally purchased:

The wrong destination
The wrong data plan
Multiple plans

These are not refundable.

2.3 Change of Travel Plans

Refunds will not be issued if:

Your trip was canceled
Your plans changed
You no longer need the eSIM

2.4 eSIM Already Delivered and Used

No refunds will be issued if:

The eSIM QR code was scanned
The eSIM was installed
Any data was consumed
The validity period has started

2.5 Network Quality

We are not responsible for:

Coverage limitations
Speed reductions
Network issues caused by third-party operators

Telecom networks vary by location and are not guaranteed.

3. Time Limit for Refund Requests

All refund requests must be submitted within 7 days of purchase.

Requests received after 7 days will not be eligible.

4. Verification Process

Before issuing a refund, our support team may ask for:

Screenshots of error messages
Device settings
Activation attempts
Confirmation that the eSIM has not been installed

Failure to provide requested information may result in denial of the refund.

5. How Refunds Are Issued

Approved refunds will be processed:

To the same payment method used for purchase
Within 5–10 business days, depending on your bank

We cannot refund to a different payment method.

6. Contact Us

To request a refund or get help with activation, contact us at:

Email: info@freaesim.com

Company Name: PIKUP France

Address: 60 Rue Francois 1er - 75008 Paris

Please include your order number and details of the issue to speed up the process.